Politique de remboursement
🔄 RETURN & REFUND POLICY
DIGITAL PRODUCTS
- Your files will be available to download once payment is confirmed.
- Digital download items are not eligible for returns, exchanges or cancellations. Please contact us about any problems with your order.
PRINT-ON-DEMAND PRODUCTS
All Sales Are Final
Because our print-on-demand products are custom-made to order, we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personal preference.
Defective or Damaged Items
We take product quality seriously. If any print-on-demand item arrives damaged, defective, or with a manufacturing error, please follow the steps below so we can work together on a resolution.
Required: Unboxing Evidence To submit a damage or defect claim, you must provide:
- A video recording of the unboxing process — filmed continuously from when the package is first opened.
- Clear photos of the damaged/defective item and the packaging (all sides).
⚠️ Claims submitted without both video and photo evidence cannot be processed.
How to Submit a Claim
- Record your unboxing video and take photos before discarding any packaging.
-
Contact us within 30 days of delivery with:
- Your order number
- Unboxing video
- Photos of the item and packaging
- Our team will review your submission and contact you to discuss an appropriate resolution on a case-by-case basis.
Non-Eligible Claims
- Claims submitted without unboxing video and photo evidence.
- Color variations due to screen/monitor differences.
- Minor size variations within manufacturing tolerances.
- Damage reported more than 30 days after delivery.
- Damage caused after delivery.
Lost or Undelivered Orders
If your tracking shows delivered but you haven't received your package, please contact us within 7 days of the marked delivery date. We will work with the carrier to investigate.